Privacy Policy

1. Introduction

Welcome to Frontline Fitness ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frontlinefitness.in and use our online wellness services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

When you book a session or register for our programmes, we collect:

• Full name
• Email address
• Phone number (including country code)
• Country and timezone preferences
• Programme and session preferences

2.2 Payment Information

We use Razorpay as our payment processor. When you make a payment, Razorpay collects your payment card details directly. We do not store your full card details on our servers. We receive and store:

• Transaction ID and payment confirmation
• Order details and amount paid
• Payment status

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Process and manage your programme bookings
• Communicate with you about your sessions and schedules
• Process payments securely through Razorpay
• Send you important updates about our services
• Provide personalised fitness and nutrition guidance
• Improve our website and services
• Analyse website traffic and usage patterns
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management and security.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (Meta Pixel).

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We share your information with the following third-party service providers:

5.1 Razorpay (Payment Processing)

We use Razorpay to process payments. Your payment information is handled directly by Razorpay in accordance with their privacy policy. Visit Razorpay's Privacy Policy for more information.

5.2 Google Analytics

We use Google Analytics to analyse website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Learn more at Google's Privacy Policy.

5.3 Meta Pixel (Facebook)

We use Meta Pixel to measure the effectiveness of our advertising and to deliver relevant advertisements. Visit Meta's Privacy Policy for more details.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Account and booking information: Retained for the duration of your programme plus 3 years
• Payment records: Retained for 7 years as required by tax and accounting regulations
• Analytics data: Typically retained for 26 months

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@frontlinefitness.in.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

As we offer services globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: